Руководство пользователя телефонного модема ARRIS Touchstone TM804G DOCSIS 3.0

1. Введение

This manual provides instructions for the installation, operation, and troubleshooting of your ARRIS Touchstone TM804G DOCSIS 3.0 Telephone Modem. The TM804G is designed to provide high-speed data access and up to four lines of Voice over IP (VoIP) telephone service over your cable network. It features DOCSIS 3.0 technology for enhanced internet speeds and reliability.

2.Основные характеристики

• DOCSIS 3.0 compliant for high-speed internet.
• Four (4) dedicated VoIP telephone ports.
• Supports download speeds up to 343 Mbps.
• Two independent 96MHz RF tuners.
• Ethernet connectivity for network devices.

3. Содержимое упаковки

Убедитесь, что ваш пакет содержит следующие предметы:

• ARRIS Touchstone TM804G Telephone Modem
• Адаптер питания
• Ethernet-кабель
• Документация (Краткое руководство пользователя, Информация по технике безопасности)

Note: A backup battery is sold separately and is not included in the standard package.

4 Физические характеристики

4.1 Индикаторы передней панели

The front panel of the TM804G modem features several LED indicators that provide status information.

Рисунок 1: Передний view of the ARRIS Touchstone TM804G Telephone Modem. This image shows the modem's black casing with ventilation holes on top and a row of green LED indicator lights on the right side of the front panel.

4.2 Порты на задней панели

The rear panel provides all necessary connection ports for the modem.

Рисунок 2: Задний view of the ARRIS Touchstone TM804G Telephone Modem. This image displays the back of the modem, featuring a coaxial cable connector, four yellow Ethernet ports, two grey telephone ports (RJ-11), a USB port, a reset button, and the power input.

• КОАКСИАЛЬНЫЙ: Connects to the cable wall outlet.
• ETHERNET (LAN): Four (4) RJ-45 ports for connecting to a computer or router.
• TEL1-4 (RJ-11): Four (4) telephone ports for connecting to telephones or a home telephone wiring system.
• USB: (Functionality may vary or be disabled by your service provider).
• СБРОС: Recessed button to reset the modem to factory defaults (use with caution).
• ВЛАСТЬ: Подключается к адаптеру питания.

5. Настройка и установка

Follow these steps to install your ARRIS Touchstone TM804G modem.

1. Подключите коаксиальный кабель: Connect one end of a coaxial cable to the COAXIAL port on the modem and the other end to a cable wall outlet. Ensure the connection is finger-tight.
2. Подключите кабель Ethernet: Connect one end of the Ethernet cable to one of the ETHERNET ports on the modem and the other end to your computer's network port or your wireless router's WAN/Internet port.
3. Connect Telephone Lines: If using telephone service, connect your telephone(s) or home telephone wiring to the TEL1, TEL2, TEL3, or TEL4 ports on the modem using standard RJ-11 telephone cables.
4. Подключите адаптер питания: Connect the power adapter to the POWER port on the modem and then plug the adapter into an electrical outlet.
5. Включение питания: The modem will automatically power on. Observe the front panel indicator lights. The POWER, DS, US, and ONLINE lights should eventually turn solid green, indicating a successful connection to the cable network and internet. The TEL lights will illuminate when telephone lines are active.
6. Активировать услугу: Contact your Internet Service Provider (ISP) to activate the modem. You will need to provide them with the MAC address and serial number, typically found on a label on the bottom or back of the modem.

Important: Do not connect the modem to a power outlet until all other connections are made.

6. Инструкция по эксплуатации

Once the modem is successfully installed and activated, it operates automatically.

• Доступ в Интернет: Any device connected via Ethernet to the modem (or through a connected router) should have internet access once the ONLINE light is solid green.
• Телефонная служба: If your service plan includes VoIP, connected telephones will have dial tone and function once the corresponding TEL lights are solid green.
• Статус мониторинга: Refer to the front panel LED indicators (Section 4.1) to monitor the modem's operational status.

7. Техническое обслуживание

• Уборка: Keep the modem clean and free of dust. Use a soft, dry cloth to wipe the exterior. Do not use liquid cleaners or aerosols.
• Вентиляция: Убедитесь, что модем размещен в хорошо проветриваемом месте, чтобы предотвратить перегрев. Не закрывайте вентиляционные отверстия.
• Обновления прошивки: Обновление прошивки обычно осуществляется автоматически вашим интернет-провайдером. Не пытайтесь обновить прошивку вручную, если это не рекомендовано вашим провайдером.
• Restarting the Modem: If you experience connectivity issues, try restarting the modem by unplugging the power adapter for 10-15 seconds and then plugging it back in.
• Сброс к заводским настройкам: The recessed RESET button on the rear panel can be used to restore factory default settings. This should only be done if instructed by your ISP, as it will erase all custom configurations. To perform a factory reset, use a paperclip to press and hold the RESET button for at least 10 seconds.

8. Поиск Неисправностей

If you encounter problems with your modem, refer to the following common issues and solutions.

For further assistance, contact your Internet Service Provider's technical support.

9. Технические характеристики

10. Гарантия и поддержка

This product is offered as an Amazon Renewed item. Amazon Renewed products are professionally inspected and tested to work and look like new. They are eligible for replacement or refund under the Amazon Renewed Guarantee if you are not satisfied with your purchase.

For technical support, troubleshooting, or service-related inquiries, please contact your Internet Service Provider (ISP) directly. Your ISP is responsible for the activation, configuration, and ongoing support of the modem on their network.