1. Введение
The Clover Station PRO is a fast, dual-screen Point of Sale (POS) system designed to streamline business transactions. This all-in-one system features a primary 14-inch HD display for the merchant and an 8-inch customer-facing touchscreen, facilitating efficient order processing, payment, and customer interaction. This manual provides essential information for setting up, operating, and maintaining your Clover Station PRO.
2. Информация по технике безопасности
- Убедитесь, что устройство установлено на устойчивой ровной поверхности, чтобы предотвратить случайные падения.
- Use only the power adapter supplied with the Clover Station PRO.
- Беречь устройство от воды, чрезмерной влажности и экстремальных температур.
- Не пытайтесь вскрывать или ремонтировать устройство самостоятельно. По всем вопросам обслуживания обращайтесь к квалифицированному персоналу.
- Не закрывайте вентиляционные отверстия во избежание перегрева.
3. Содержимое упаковки
Проверьте наличие всех предметов в упаковке:
- Clover Station PRO Main Unit (with 14" merchant display)
- Clover Station PRO Customer-Facing Display (8" touchscreen)
- Integrated Receipt Printer
- Денежный ящик
- Адаптер питания и кабели
- Краткое руководство пользователя (если применимо)
4. Продукт закончилсяview
The Clover Station PRO system comprises several key components working together to provide a comprehensive point-of-sale solution.
Рисунок 4.1: Clover Station PRO main unit, integrated receipt printer, and cash drawer. This image displays the primary components of the POS system, including the merchant-facing display, the base unit housing the printer, and the connected cash drawer.
Рисунок 4.2: Clover Station PRO with its customer-facing display. This view highlights the dual-screen setup, showing both the merchant's main screen and the separate customer display for transaction confirmation and interaction.
Рисунок 4.3: Angled perspective of the Clover Station PRO system, showcasing the main unit, customer display, and the compact design of the integrated components.
Рисунок 4.4: Крупный план view of the cash drawer component of the Clover Station PRO, illustrating its design and key lock mechanism.
5. Инструкции по настройке
- Распаковать и разместить: Carefully remove all components from the packaging. Place the main unit, customer display, and cash drawer in their desired locations on a stable counter.
- Подключите питание: Connect the power adapter to the main unit and plug it into a suitable power outlet.
- Подключите периферийные устройства:
- Ensure the customer-facing display is securely connected to the main unit.
- Connect the cash drawer cable to the designated port on the main unit or integrated printer.
- Включение питания: Press the power button on the main unit to turn on the system.
- Начальная настройка программного обеспечения: Follow the on-screen prompts for initial setup, including network connection (Wi-Fi or Ethernet) and language selection.
- Merchant Account Activation: The Clover Station PRO requires a merchant processing account through Powering POS. Contact Powering POS to activate your account and configure your system for payment processing. The device cannot be used with a different processor.
- Load Printer Paper: Open the printer cover, insert a new roll of thermal receipt paper, and close the cover.
6. Инструкция по эксплуатации
The Clover Station PRO is designed for intuitive operation. Here are general steps for common tasks:
- Processing Transactions:
- Navigate to the "Register" or "Sales" application on the merchant display.
- Select items from your menu or input custom amounts.
- The customer-facing display will show the order details for confirmation.
- Proceed to payment. Customers can use the customer display to confirm their order, add a tip, redeem rewards, and select payment methods.
- Complete the transaction. The integrated printer will print a receipt, or a digital receipt can be sent.
- Managing Inventory and Menu:
- Access the "Inventory" or "Items" application to add, edit, or remove products and services.
- Organize items into categories for easy navigation during sales.
- Running Reports:
- Use the "Reports" application to view sales data, transaction history, and other business analytics.
- Reports can be customized by date range and other filters.
- Staff Management:
- The system allows for creating and managing staff accounts with different access permissions.
7. Техническое обслуживание
- Уборка:
- Gently wipe the screens and exterior surfaces with a soft, lint-free cloth.
- Для стойких пятен слегка разотритеampПротрите ткань водой или неабразивным средством для чистки экранов. Избегайте использования агрессивных химикатов.
- Перед чисткой убедитесь, что устройство выключено и отсоединено от сети.
- Уход за принтером:
- Regularly check and replace the thermal receipt paper roll as needed.
- Keep the printer mechanism free from dust and debris.
- Обновления программного обеспечения:
- Ensure your system is connected to the internet to receive automatic software updates, which provide new features and security enhancements.
8. Поиск Неисправностей
| Проблема | Возможная причина | Решение |
|---|---|---|
| Устройство не включается. | Кабель питания не подключен, проблема с розеткой. | Проверьте подключение кабеля питания. Попробуйте использовать другую розетку. |
| Нет подключения к сети. | Wi-Fi disconnected, Ethernet cable loose. | Verify Wi-Fi settings or check Ethernet cable connection. Restart the device and router. |
| Принтер не печатает. | Out of paper, paper jammed, printer not connected. | Replace paper roll. Clear any paper jams. Ensure printer is properly connected. |
| Денежный ящик не открывается. | Cable disconnected, software issue. | Check cash drawer cable connection. Ensure the transaction is finalized in the software. |
| Cannot process payments. | Merchant account not activated or configured correctly. | Contact Powering POS support to verify your merchant account status and configuration. |
Если у вас возникли проблемы, не перечисленные здесь, или вам требуется дополнительная помощь, обратитесь в службу поддержки клиентов.
9. Технические характеристики
- Модель: Clover Station PRO
- Основной дисплей: 14-inch HD Touchscreen (Merchant-facing)
- Дополнительный дисплей: 8-inch Touchscreen (Customer-facing)
- Встроенные периферийные устройства: Receipt Printer, Cash Drawer
- Связь: Wi-Fi, Ethernet
- Размеры упаковки: 20 x 20 x 20 дюйма
- Вес товара: 45 фунта
- Производитель: CloverPOS
- Первая доступная версия: 18 июня 2020 г.
10. Гарантия и поддержка
For warranty information, please refer to the documentation provided at the time of purchase or contact your vendor.
For technical support, merchant account inquiries, or assistance with your Clover Station PRO, please contact Powering POS, your merchant processing provider. They can assist with setup, operation, and troubleshooting specific to your service agreement.
Важное примечание: This device requires a merchant processing account through Powering POS and cannot be used with a different processor.
